These terms are a contract between you and [Legal entity name] ([Registered business address]), which operates Synclify. They apply from the moment you create an account, and they replace any earlier version. If you accept them for an organization, you confirm you are authorized to bind that organization, and "you" means the organization.
Our Privacy Policy forms part of this agreement and explains how we handle personal information.
- Service — the Synclify application, API, documentation, and this website.
- Connected Service — a third-party product you authorize us to read from or write to, such as Airtable, Webflow, Google Sheets, or Notion.
- Customer Content — the records, fields, and assets that move through a sync, and any configuration you create.
- Record under sync — one row the Service holds in sync between a source and a destination. It counts once for as long as it stays connected, however many times it changes, and stops counting when you disconnect it.
- Plan — the tier you subscribe to, which sets your limit on records under sync and on scope such as sites, connections, and seats.
Synclify synchronizes records between the systems you connect, in one or both directions, on the schedule and triggers you configure. You must be at least 16 and legally able to enter a contract. You are responsible for the accuracy of your account details, for keeping credentials confidential, and for everything done under your account including by teammates you invite. Tell us promptly at support@synclify.cloud if you suspect unauthorized access.
We develop the Service continuously. Features may be added, changed, or removed. If we remove or materially degrade a feature you rely on, we will give you reasonable notice and you may cancel under section 12.
- Monthly only. Every paid plan is billed monthly in advance. There is no annual term and no annual commitment.
- Metered on a standing count. Your plan sets how many records you may keep under sync at one time. This is not a monthly allowance: nothing resets and nothing accumulates. Disconnect records and the count falls.
- Runs and updates are unlimited. We do not meter sync runs, updates, API calls, or credits on any plan.
- Renewal. Subscriptions renew automatically each month until cancelled.
- Changing plan. Upgrades and downgrades take effect immediately and are prorated against the current period.
- Exceeding your limit. A run already in progress always finishes — we will not stop mid-write and leave a Collection half-updated. We will notify you as you approach the limit. If you remain over it, we may pause new syncs until you reduce the records under sync or upgrade.
- Taxes. Prices exclude VAT, sales tax, and similar charges, which are added where applicable.
- Failed payment. If a charge fails we will retry and notify you. We may suspend the account if it remains unpaid after a reasonable cure period.
- Price changes.We will give at least 30 days' notice by email before a price change affects you. Cancelling before it takes effect avoids it.
- Refunds. Fees already paid are non-refundable except where the law requires otherwise, or where we terminate your account without cause under section 12.
The Free plan is provided as-is, with lower limits and without any support commitment. We may change its limits, or withdraw it, with notice. We may suspend or delete Free accounts that have been inactive for an extended period, after emailing the account owner first.
Customer Content is and remains yours. You grant us a limited, non-exclusive, worldwide licence to host, copy, transmit, and display it strictly as needed to operate the Service for you — nothing more. We do not use it to train models, and we do not sell it or share it with anyone except as set out in the Privacy Policy.
You are responsible for having the rights to sync the content you sync, for its legality, and for the accuracy of the mappings you configure. Syncing is destructive by design: it creates, updates, and deletes records in your destination systems according to your configuration. Keep your own backups of anything you cannot afford to lose.
The Service depends on third-party APIs we do not control. Those providers set their own rate limits, field types, permissions, and terms, and may change or withdraw them at any time. You are responsible for complying with the terms of each Connected Service you authorize. We are not liable for a Connected Service's outage, rate limiting, data loss, breaking change, or termination of your access to it.
Synclify is an independent product. It is not affiliated with, endorsed by, or sponsored by Webflow, Inc., Airtable, Google, or Notion Labs, Inc.
You agree not to:
- break the law, infringe intellectual property, or violate anyone's privacy;
- sync malware, or content that is unlawful, defamatory, or that you have no right to move;
- probe, scan, or attempt to breach the Service, or access another customer's data;
- circumvent plan limits, including by splitting one workload across multiple accounts;
- place a load on the Service that degrades it for others, or use it to relay abuse of a Connected Service's API;
- resell or white-label the Service without our written agreement, or use it to build a directly competing product.
We may suspend an account immediately where continued use threatens the Service, other customers, or a Connected Service. We will tell you why and, where the issue is fixable, give you a chance to fix it.
We aim to keep the Service available continuously, but we do not promise uninterrupted operation. Maintenance, provider outages, and force majeure all interrupt syncs. Support is provided at the level shown for your plan on the pricing page. A formal service level agreement applies only where it is stated for your plan or agreed in a separate written contract.
We own the Service, including its software, design, documentation, and trademarks. These terms grant you a limited, non-exclusive, non-transferable right to use it during your subscription, and nothing else. You may not copy, reverse engineer, or create derivative works from it except to the extent the law says you may despite this clause. If you send us feedback, we may use it without obligation to you.
Each side may learn non-public information from the other. Both agree to protect it with at least reasonable care, to use it only for this agreement, and to disclose it only to people and providers who need it and are under similar obligations. This does not cover information that is public, already known, independently developed, or required to be disclosed by law — and in that last case, the disclosing side will give notice where it is allowed to.
The agreement runs until terminated. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period and the Service remains available until then. We may terminate for material breach that is not cured within 14 days of notice, or immediately for the conduct described in section 8. We may also terminate without cause on 30 days' notice, in which case we refund fees covering the unused remainder of the period.
On termination, syncs stop, access ends, and we delete your account data on the schedule in the Privacy Policy. Records already written to your Connected Services stay where they are — they are yours and in your systems. Export anything you need before you cancel.
Except where the law does not allow it, the Service is provided "as is" and "as available", and we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, that every sync will succeed, or that it will meet a requirement you have not agreed with us in writing.
Neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if warned they were possible. Our total aggregate liability arising out of or relating to this agreement is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If your jurisdiction does not allow some of these exclusions, they apply to the fullest extent it does allow.
You will defend and indemnify us against third-party claims arising from your Customer Content, your use of the Service in breach of these terms, or your breach of a Connected Service's terms — including reasonable legal costs. We will notify you of any such claim promptly and let you control the defence, provided any settlement releases us fully.
We may update these terms. For material changes we will give at least 30 days' notice by email or in the application. Continuing to use the Service after a change takes effect means you accept the new version; if you do not, cancel before then.
This agreement is governed by the laws of [Governing law jurisdiction], and its courts have exclusive jurisdiction over any dispute. Before filing anything, please contact us — nearly every dispute is faster to resolve by email.
You may not assign this agreement without our written consent; we may assign it as part of a merger, acquisition, or sale of assets. If a clause is unenforceable, the rest survives. A delay in enforcing a right is not a waiver of it. These terms, together with the Privacy Policy and any order form you have signed, are the entire agreement between us. There are no third-party beneficiaries.